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COVID-19 Article

Building Scalability: Part 3 – Technology

Timely and well-informed investments in new technology solutions are essential as drivers of performance and productivity, especially in the face of new business ventures and efforts to scale for associated growth. This is particularly true in the health care arena, where technology advancements are often the catalyst for shifting market opportunities – whether related to advancements in health care delivery, integration of new data sources, and/or proliferation of digital “wearable” home monitoring devices (Internet of Things). For example, the data that gets generated and stored from home monitoring devices such as glucose and blood pressure digital readers is available to be uploaded to electronic medical records and other databases for further analysis. However, this requires an infrastructure that supports integration from multiple sources.

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COVID-19 Article

Building Scalability: Part 2 – Process

The Healthcare industry is filled with opportunity, with many organizations having the ideal problem of growing too quickly. We are frequently asked by our clients to conduct scalability assessments and suggest prioritized roadmaps supporting rapid growth agendas. As part of that work, we have found several common themes along with some unique considerations relative to growth generated via innovation (“new and different”) versus market and business expansion with current offerings (“bigger and better”).

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COVID-19 Article

Building Scalability: Part 1 – People

Health care organizations today need to factor scalability attributes into their business model(s) to stay abreast of a rapidly changing competitive environment, or risk being left behind. For a business to be scalable, it must focus on improving the profitability and efficiency of services even when its workload increases. However, establishing this capability does not occur in a vacuum and involves a complex set of considerations and analysis.

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COVID-19 Article

Identifying Seniors for Supplemental Benefits – Across the Health and Disease Continuum

COVID-19 pandemic has greatly exposed the critical importance of addressing the health-related social needs of vulnerable populations, especially older adults with complex medical conditions. Historically, single condition management programs have focused on one chronic disease, often missing opportunities to support other health care needs or interventions for primary prevention and health promotion. This represents a missed opportunity to engage Seniors in their own health and wellness activities by using additional benefits for services with greater impact on their overall health and conditions.

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COVID-19 Article

Maturing Analytics for Success:
Health Care Business Case Development

Healthcare providers and organizations looking to design and market services to supplement and enhance various aspects of health care delivery (from outreach and engagement, to add on features generating  improvements in care and outcomes) are constantly challenged with creating the necessary proof points to forecast and validate impact.

The advent of value-based care delivery has opened new opportunities, where it is possible to demonstrate tangible improvements in both health cost and outcomes. However, this requires a more advanced approach to leveraging data and analytics to identify and quantify actionable cause and effect relationships.

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COVID-19 Article

Health Services Innovation – A Data-Driven Approach

Successful health care product innovations are more than high end engineering and design. They require a clear understanding of the best “fit” between a market (at risk population) need and the external (drivers of variability) and internal (capabilities, what is actionable) factors that, when taken together, reveal promising avenues for innovation. Identifying data and metrics to codify this understanding helps product teams move past solely relying on measurement of past and current performance (“what is”) toward creating the vision for what should come next (“what could be”). Predictive modeling plays a central role in unlocking the most promising opportunities to create something truly new and innovative.

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COVID-19 Article

Getting Started with Consumer Data

Consumer Data refers to individual lifestyle, attitudinal and behavioral data generated by an individual’s engagement or participation in social activities and other life events (e.g., an individual’s online search history, social media activity, purchase transaction history). Living, learning, working, and playing conditions that can affect the health outcomes of populations are known as Social Determinants of Health (SDOH), which can be extracted from consumer data.

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COVID-19 Article

Enhancing Healthcare Analytics with Consumer Data

Healthcare organizations are increasingly using consumer data to augment their understanding and insights into the populations they serve, for a variety of purposes – from forecasting health outcomes, risks and future use of services to development of strategies for outreach and engagement. Consumer-generated data includes a wealth of information about individuals – including what they purchase, how they use social media, how many hours their wearable devices say they sleep at night, and other aspects of how and where they live and work.

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COVID-19 Article

Roadmap to Harnessing Value via Telehealth

Telehealth initiatives overall have shown potential to complement mainstream healthcare delivery at a lower cost and positive contribution to quality and outcomes (right care, right time).

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COVID-19 Article

Telehealth Integration into Care Delivery Post COVID-19

The COVID-19 pandemic has changed the way people interact with each other, turning to video and other forms of social media to stay connected. This embrace of virtual technology has extended to medical care and has paved the way for what may very well result in permanent changes in the how health care is utilized and reimbursed.

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COVID-19 Article

Navigating COVID-19 in the Healthcare Industry

We can all agree COVID-19 brought about a seismic shift in the delivery of healthcare in 2020. This article reflects on services shifts, challenges those shifts create and approaches for providers and payers to anticipate and navigate the initiatives.

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